How to Contact BakeSmart Support

What Can Be Accessed

If you need help with BakeSmart, there are multiple ways to contact our support team. Whether you're troubleshooting an issue, requesting a feature, or have questions during onboarding, you can:

Submit feedback directly in the system

Call or email our support team

Reach out to your onboarding specialist for personalized assistance

Ways to Contact BakeSmart

1. Use the Help Button (Recommended for Most Issues)

Click the pink HELP icon in the bottom-left corner of your screen

Select the “Give Feedback” tab

Use the form to:

Upload screenshots or videos of the issue

Describe the problem clearly

Include steps to recreate the issue if possible

💡 This method sends your request directly to our support specialists for faster diagnosis and resolution.

2. Email BakeSmart Support

You can send your questions, files, or bug reports by email:

📧 support@bakesmart.com

Include your business name, a description of the issue, and any relevant screenshots or files.

3. Call BakeSmart Directly

Prefer to speak with someone? Here is the BakeSmart Phone number:

📞 317-426-0001
Hours: Monday–Friday, 9 AM–5 PM ET

4. Contact Your Onboarding Specialist

If you are in the onboarding phase, your assigned specialist is your best point of contact for system setup, configuration help, and training.

Tip:

Hang their contact number in an easy-to-access spot in the bakery

Or, add them as a Customer in BakeSmart, so any team member can look them up from the system when needed

Tips for Reaching Out

Be specific—include the page or feature you're working in when reporting issues

Screenshots and short videos help our team resolve things faster

Use the Feedback tab for visual issues, request tracking, or when you’re not sure who to contact

If you’re mid-onboarding, your specialist is your best resource