Understanding Inquiries in BakeSmart

Overview

Inquiries in BakeSmart is a paid subscription feature that allows customers to submit quote requests to your bakery through your website.

Customers use the public Inquiry Form to request products for specific dates and occasions, share budget expectations, and upload inspiration images. These requests are delivered directly into the BakeSmart app, where your team manages communication, quoting, and next steps—without relying on texts, emails, or phone calls.

This article explains what Inquiries is in BakeSmart and how it functions at a high level within the order workflow.

What Inquiries Is in BakeSmart

Inquiries is a customer request and quote workflow that lives inside the BakeSmart app.

It allows customers to:

• Request quotes for products
• Select fulfillment dates
• Choose an occasion
• Provide guest count and budget information
• Upload inspiration images

Submitted inquiries appear in the Inquiries Inbox, where your team can review the request, communicate with the customer, send quotes, and convert accepted inquiries into orders.

Where Inquiries Lives

All inquiry activity is managed inside the Inquiries Inbox in the BakeSmart app.

Only employees assigned to manage inquiries can access:

• Incoming inquiry requests
• Customer communication threads
• Inquiry statuses
• Quote and order actions related to inquiries

How Inquiries Work at a High Level

Inquiries in BakeSmart follow a structured workflow:

1. A customer submits a request through the public Inquiry Form
2. The request appears in the Inquiries Inbox inside the BakeSmart app
3. Your team reviews the request and communicates with the customer
4. A quote may be sent
5. The customer accepts or declines the quote
6. Accepted inquiries are converted into orders and payment is requested

This workflow keeps inquiry requests separate from active orders until they are approved and ready to move forward.

How Inquiries Fits Into the Order Workflow

Inquiries exist before an order is created and before payment is taken.

They allow your team to review request details, confirm availability, and determine pricing before committing an order to production. Once accepted, the inquiry follows the standard BakeSmart order and payment process.

What Inquiries Is Not

To set clear expectations:

• Inquiries is not an instant checkout feature
• Inquiries does not automatically create orders
• Inquiries does not collect payment without approval

Inquiries are intentionally designed to manage requests prior to order creation.

Video Walkthrough

Placeholder – Video coming soon

Related Articles

• How to Set Up Inquiries in BakeSmart
• How to Use the Inquiries Inbox
• Converting Inquiries into Orders
• Understanding Payments & Payment Requests

Keywords

BakeSmart Inquiries, Website Quote Requests, Custom Order Requests, Inquiry Workflow