How to Set Availability Exceptions in BakeSmart
What Are Availability Exceptions?
Exceptions allow you to:
- Fully close a store (e.g., Christmas Day)
- Set limited hours (e.g., early closing on Christmas Eve)
- Temporarily disable online orders (e.g., for Thanksgiving Day)
- Apply exceptions to one or multiple locations
How to Add an Exception
- Go to the Settings menu
- In the menu on the left side of the Locations screen, click Exceptions (beneath the list of store locations)
- This will open the Exceptions Menu
- Click Add Exception and complete the following fields:
- Name – Use a clear, descriptive label (e.g., “Holiday – Thanksgiving”)
- Type – Choose either Single Day or Date Range
- Hours – Select Closed or Open with Custom Hours
- Apply To – Choose whether the exception applies to All Orders or eCommerce Only
- Select Locations – Pick one or more store locations where this exception should apply
- Click Save to finalize
Tips & Notes
Exceptions override normal Availability settings for the selected date(s)
Use this feature to manage company-wide closures or tailor hours for each location individually
When using Custom Hours, be ready to define opening and closing times for each affected day
💡 Pro Tip: Use clear labels like “Closed – New Year’s Day” or “eComm Only – Thanksgiving” to make it easy for staff to understand each entry.
Watch a Walkthrough Video
Need a visual guide? A step-by-step video showing how to configure Availability Exceptions will be included here.
dubble-prod-01.s3.amazonaws.com/assets/acc4f483-63a7-4cdc-99bd-5d190985f992.mp4
This video will walk through exactly how to add, name, assign, and manage Availability Exceptions to ensure your customers only see accurate pickup and delivery times.
